Do you accept returns?
We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return log in to your account by clicking the profile icon in the store's navigation or clicking on this link, and then request a return.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request Return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
You can always contact us for any return questions at firstname.lastname@example.org.
Where is my refund?
If you have opted for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please get in touch with us at email@example.com.
What is your warranty policy?
At ONANEA, we are committed to providing high-quality products to our customers. We back our products with a 1-year warranty against defects in material or workmanship under normal use. The warranty covers physical goods purchased from us and lasts for 365 days from the date of purchase. If you encounter any problems with your product during the warranty period, we will refund the purchase price after inspecting the product to ensure that it qualifies for our warranty policy. However, please note that the warranty does not cover any issues resulting from conditions, malfunctions, or damage that are not related to defects in material or workmanship.
If you receive a damaged or defective product, please contact us at firstname.lastname@example.org immediately, and we will provide you with a shipping label to start the refund process.